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Bayut & Dubizzle – Classifieds

Google Analytics 360
On-Going Support

“We needed a partner with deep technical expertise to resolve complex GA4 issues, not just forward tickets to Google.”

THE CHALLENGE

Bayut and Dubizzle rely on GA360 for critical insights, but they were facing growing uncertainty regarding their data accuracy.
Their previous reseller lacked the technical depth to handle complex queries. Unresolved tickets regarding GA4 metric mismatches, BigQuery integration errors and GMP discrepancies were piling up.
Without expert intervention, internal teams struggled with data accuracy and wasted time chasing support solutions that never arrived.

DISCIPLINES

GA360 Reselling, Technical Support, BigQuery Integration, GMP Alignment, SLA Management

OUR APPROACH

Expert Resolution &
Proactive SLA Management

Uptimal took over the GA360 license with a commitment to technical excellence. We immediately established a rigorous ticketing system with strict Product and Service SLAs. Instead of relying on Google Support for every issue, our engineers audited the backlog to identify root causes related to implementation details.

We resolved persistent technical challenges that the previous vendor was unable to address. By translating complex fixes into clear business language, we bridged the gap for stakeholders, ensuring they understood the context behind the data. This approach minimized escalations and restored full utility to the platform.


  • Backlog Resolution

    We tackled the “unsolvable” tickets left by the previous vendor. By deep-diving into the implementation code, we resolved critical discrepancies that had been plaguing the teams.

  • Advanced GMP Support

    We moved beyond basic troubleshooting to address complex toolset integrations. We aligned data flows across the Google Marketing Platform, correcting dimension mismatches that standard support channels often overlook.

  • SLA & Business Comms

    We introduced a transparent ticketing ecosystem with committed Service SLAs. Our team acts as a translator, converting technical root-cause analysis into clear business updates, keeping stakeholders informed and confident.

“By shifting from ticket routing to
true technical resolution, we
eliminated the noise and rebuilt
absolute confidence in their data.”

Keyur Patel

Senior Data Engineer


RESULTS

Confidence Restored

The partnership has transformed how Bayut and Dubizzle leverage GA360. We significantly reduced the reliance on Google Support by fixing implementation issues directly. The result is a stable, trusted analytics environment where data discrepancies have been minimized, and business teams can finally rely on the metrics they see.


+10%


increase in overall data accuracy



100%

trust in platform reliability restored

-30%


reduction in data discrepancies


increase in overall data accuracy

trust in platform reliability restored

reduction in data discrepancies

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